Title VI / Non-Discrimination Notice
The Rio Metro Regional Transit District operates its programs and services without regard to race, color, national origin, and disability, in accordance with Title VI of the Civil Rights Act and the Americans with Disabilities Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice may file a complaint with Rio Metro Regional Transit District. For more information on Rio Metro Regional Transit District's Civil Rights program and the procedures to file a complaint call 866-795-7245 or visit us at 809 Copper Avenue NW, Albuquerque, NM 87102.
New Mexico Department of Transportation
You may also file a complaint with the New Mexico Department of Transportation. For more information on the New Mexico Department of Transportation's Civil Rights program, and the procedures to file a complaint, please call 800-554-0936 or 505-470-9668, send us an email, or visit the administrative offices at:
1590 Pacheco Street
Santa Fe, NM 87505
Federal Transit Administration
A complainant may file a complaint directly with the Federal Transit Administration (FTA), Office of Civil Rights:
Attention: Title VI/ADA Program Coordinator
1200 New Jersey Avenue SE
Washington, DC 20590
If information is needed in a language other than Spanish, please call 866-795-7245 or visit us at:
809 Copper Avenue NW
Albuquerque, NM 87102
Complaint Tracking & Record Retention
- The Customer Service Manager will be responsible for tracking all ADA complaints for the purpose of establishing trends in allegations of discrimination.
- The Customer Service Manager will maintain a summary log of all ADA complaints. In addition, all complaint documents and materials gathered during the investigation are maintained for no less than 5 years.